FAQs + Small Print

Design Questions

I love to make custom items so if you have any questions please feel free to contact me.

I can make dresses, skirts, tshirts, sashes, bows and shoes all to your specifications for any occasion, any size, any colour, formal and informal. Please note, I do not use trademarked images on any of my items.

All crochet tops are lined, all sewn tulle skirts will have an underskirt. Puffy tutus do not come with an underskirt as standard but can have one added if you prefer.

How Long

Normal processing times are 1-2 weeks, with 1-2 days postage for UK, or 5-10 days postage USA and Europe.

If you need your item for a specific date please contact me. I usually aim to have items ready to post within 2 weeks, more complicated items may take longer, or if I have all of the materials required, I may be able to rush your order if needed.

'Order by' dates for annual holidays can be found in the events section.

Costs and payments

Price is dependent on size, style, level of detail and the time frame I have to make it.

If you'd like to discuss ordering please mail with details of what you want and an idea of budget.

Payments can be made via paypal or credit/debit card.

For larger orders, a non-refundable deposit (50% of the total payment) will be required before your item is made, full payment must be made before delivery.

Returns and postage

Items that are custom made cannot be returned. Items not custom made may be returned within 14 days undamaged and unused, customer is liable for returns postage.

All parcels are sent by Royal Mail, First Class, Tracked and Signed. Postage costs vary and will be quoted at the time of ordering. Parcels posted within UK aim to be delivered in 1-2 days. Parcels posted to USA, Canada and Europe aim to be delivered in 5-10 days but if possible always allow 3 weeks to anticipate any delay at customs.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Privacy

I will only use your shipping and billing address, and contact information: To communicate with you about your order To fulfill your order For legal reasons (like paying taxes) To notify you about future events, offers and competitions if you have subscribed on the contact tab.

Any photos sent privately will not be used without your permission. I may use photos that I have taken of the finished product before delivery,.

Safety

Some items may include small gems or beads and while I always do my best to make sure everything is secure, I cannot guarantee that something won't come loose.

Please supervise children at all times while wearing Tutu Hullabaloo items, and remove bows + headbands whilst sleeping.

Keep away from naked flames.

Additional Information

Please try on all items before the date required, I will try to help sort any issues.

All cancellations must be in writing (by email, Etsy, Facebook or letter)

It is my responsibility to supply you with goods that meet your consumer rights.

If you have any concerns that I have not met our legal obligations please contact me.

Sam

Tutu Hullabaloo

[email protected]

07510 999234

28, FK10 2RH